1-724-732-8948
By appointment

Refund Policy

 

Returns and Exchanges New/Unused Product Returns

If you wish to return an item, please contact us before doing so. If the conditions for returning a product outlined below are met, we will issue a Return Merchandise Authorization (RMA) number, which must be clearly marked on your return package. Please note that the customer is responsible for all shipping and handling fees associated with returned items.

Race Protocol accepts returns for unused products that are part of our regular stock, within 10 days from the date the order was shipped. You are eligible for a refund to the original payment method. Returns made after 30 days but within the 60-day period will qualify for in-store credit only. The customer will be responsible for return shipping costs.

All returned products must be new, unused, and in their original undamaged packaging, including all labels, manuals, and hardware. A restocking fee may apply to any items that are not part of our regular stock.  Drop-Shipped and special order items are subject to the terms and conditions of the manufacturer. In the event that the item is not returnable per the manufacturer’s policy, Race Protocol’s policy shall apply.

Returns on non-stocking items are subject to a minimum restocking fee of $10 up to a maximum of 25% of the original purchase price.

 

​Application/Fitment Issues

If you need to return a product due to fitment issues and believe there may be an error in our product listing, please submit a return request through your customer account page. Our Customer Service team will review your RMA request, investigate the fitment issue, and make any necessary corrections. If we determine there was an error on our website or made by a Race Protocol representative, we will provide a return shipping label.

All returned products must be new, unused, and in their original packaging, including all labels, manuals, hardware, etc. Replacement orders will only be shipped to the address provided on the original order. Please note that shipping charges are non-refundable.

Customers are responsible for consulting the product application guide before placing any orders to ensure that the parts selected are compatible with their vehicle. To ensure accuracy, you must select your vehicle information before placing an order.

Refused Packages

Any domestic orders that are returned to Race Protocol as “refused by receiver” or “non-deliverable” will incur a return handling fee and will be processed according to our standard return policy, including a 25% restocking fee.

For international orders that are refused at the time of delivery, the package will be abandoned by the carrier, and the ordered products will be discarded. Once this occurs, the customer will not be refunded for the order, and the discarded products cannot be retrieved.

Exchange/Replacement

Race Protocol has a 10-day exchange policy from the date of shipment for defective/damaged merchandise:

  • Merchandise to be exchanged must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.
  • A completed Return Slip must accompany the merchandise.
  • Please state reason for exchange/replacement on the Return Slip so that we may serve you better.
  • Customer is responsible for shipping and handling charges on all returned items.
  • The exchanged/replaced product will be shipped FREE through FedEx/UPS Ground mode.

 

Returns/Refunds

Race Protocol has a 10-day satisfaction guarantee from the date of delivery subject to the following:

  • The Customer must contact Race Protocol via email within 30 days of order shipment to receive a Return Merchandise Authorization (RMA) number.
  • Returns must unused/uninstalled and be 100% complete with all parts in original packing and in condition. Boxes, manuals and warranty information (if any) must be intact and undamaged, suitable for resale.
  • A completed Return Merchandise Authorization Form (RMA) must accompany the merchandise.
  • Your RMA number must be written on the OUTSIDE of the box, next to your shipping label. This is very important as returns without an RMA number will be refused.
  • The Customer is responsible for shipping and handling charges on all returned items.
  • Shipping charges are non-refundable and shall be deducted when issuing the refund.
  • Closeout/Clearance/Used items, unless otherwise stated, are sold “as is” and do not qualify for product returns/exchanges for any reason, including non-compatibility or defective products.
  • Shipping charges are non-refundable in all cases.
  • Damaged shipments: the customer is responsible for reporting the damage claim to the shipping company. Please contact us to notify us of the situation.

Non-returnable items

Electrical parts/modules, Wheels/Tires that have been mounted and Special order items or items that have been installed/used are non-returnable under any circumstances.

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Closeout and Used Items

Race Protocol will periodically offer discontinued, used or remaining inventory on “Closeout”. Closeout items, unless otherwise stated, are sold “as is” and do not qualify for product returns/exchanges for any reason including incorrect orders, non-compatibility or defective products. Customer is fully aware of all risks involved before purchasing.